Frequently Asked Questions

What is the cancellation policy?

If you must cancel, please do so 48 hours from you appointed time so that we may fill that appointment. We will charge 50% of the appointed service for those cancelling within the 48 hour window, even in the case of illness. No call, no shows will be charged the full amount. (If you are using a gift card, we will deduct it from that balance.) We know circumstances arise but will not be able to operate our business or pay our therapists without these policies. Thank you for your understanding!

What if the therapist is sick or has a family emergency?

In the event that the therapist is unable to make the appointment due to illness or an emergency, he/she will notify you and offer to reschedule the appointment or issue a refund.

What are your gift card policies?
  • Gift card sales are final and non-refundable. Gift card values cannot be redeemed for cash or credit.
  • Gift card must be presented (or gift card number given) when scheduling appointment. Gift card balance will be applied to any no-call, no-show appointments.
  • Pivotal Pathway Massage Therapy is not responsible for lost or stolen gift cards.
  • Gift cards can only be transferred by purchaser.
  • If you would like to use a gift card 12 months after issuance, please call in advance with the gift card number. If prices vary from gift card issue date to the appointment date, the client is responsible for the difference in price.
  • Starting 13 months after gift card is issued, a monthly service fee of 4% will be charged per month starting the 13th month after issuance.
What do I wear during a massage?

We encourage you to dress down to your comfort zone. It’s perfectly acceptable to leave on shorts or underwear; nudity is also acceptable. We only uncover the areas that we need access to when working on that particular muscle group. We follow draping procedures as outlined by the Texas Department of Licensing & Regulation. 

How do I know which massage/pressure to choose?

This will be based on your sensitivity and goals for the massage. Relaxation massages typically have light to medium pressure, while bodywork massages isolate targeted areas and can include firm pressure. But always communicate with your therapist if at any time it is uncomfortable. 

Is deep pressure the same as deep tissue?

No, deep tissue is an advanced technique to work the more underlying connective tissue layers, while deep pressure is a firm and consistent physical sensation of more tactile weight applied to your body. Deep pressure should not be painful, while deep tissue may cause some discomfort.

What if I feel sore or dizzy after my massage?

Massage can release free radicals built up in your muscles causing some people to feel dizzy or nauseous. Some people also may feel sore a day or two after a bodywork massage due to the loosening up of connective tissue. We recommend staying hydrated both before and after the massage to minimize discomfort and any symptoms.

What to do to get the most out of my massage?

Maintaining a bodywork routine including regular massages, being more mindful of your posture and repetitive motions, and taking short stretch breaks throughout your day are all things you can do to prolong the effects of your massage.

Is it ok to get a massage if I have diabetes, a heart condition or any other chronic condition?

Normally, it would be ok, but check with your physician first before getting any bodywork. 

Can kids get massages?

Yes, usually at a shorter time frame depending on age. Parents will need to be present during the massage under the age of 14.

When can I get a massage if I’m pregnant?

For non-high-risk pregnancies, the second trimester (13 weeks on) is deemed acceptable for pre-natal massages; however, it is important that you consult with your obstetrician prior to your massage.

Is massage therapy covered under my insurance or HSA?

We can provide documentation of massage therapy to you to submit to your insurance provider or you can use your HSA card as payment. Please note, we do not bill insurance companies.

Is it customary to tip?

Massage is a service-based industry, and it can be customary to tip your therapist; however, it is never expected and always appreciated. 

What are the COVID policies?

We follow the local health and CDC recommedations regarding masks. We follow strict cleaning procedures between each client for your safety and for ours. If cases rise in McLennan County, we will take the necessary precautions (taking temps, COVID questionaires, etc) at that time

(254) 224-6115 | Midway Plaza 8670 La Village Ave. Ste 102B Waco, TX 76712 | ME #5236 

By appointment only: TUES & WED: 9 a.m. – 5 p.m. | THUR & FRI: 11 a.m. – 7 p.m. | SAT: 10 a. m. – 4:30 p.m. | SUN and MON: Closed 

Please give 48-hour notice of a cancellation prior to the appointment time, either through e-mail or voice mail. 

No calls/no shows will be charged for the full service | Please note we follow Midway ISD’s inclement weather schedules